Questions? We don't blush.

We take great pride in our reputation for quality and customer satisfaction, and we want you to be ecstatic with your purchase.

For hygiene reasons, any item intended to come in contact with bodily fluids is final sale. You wouldn’t want a toy someone else had bought, and we do this to protect you. This includes, but is not limited to, vibrators, dildos, massage oil, lubricants, condoms, anal toys and body paints. We consider each item used once it leaves the warehouse. Original shipping and handling fees are not refundable, and offers are subject to adjustment due to returns, cancellations and exchanges. Items can’t be returned for wear and tear and won’t be refunded.

Received something as a gift? Please keep it in its original packaging if possible and let us know it was a gift. If it isn’t meant to come in contact with skin, we’ll happily exchange it for store credit or an item of equal or higher value (you’ll pay the difference on a higher-value item).

If your item turns out to be defective within 30 days of purchase, contact us and we’ll help get you a replacement. Once we receive it and verify the defect, we’ll reimburse your shipping and send out a replacement. Because of the manufacturer’s policy, we can only replace, not refund, your purchase.