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Home / Privacy Policy
Your privacy
Discreet by design.
We’re in the business of private pleasures, so we take your privacy seriously. Here’s what we collect, why, who helps us, and how you stay in control, in plain language.
Last updated: October 19, 2026
01
Who we are
The Sex Boutique (sexboutique.ca) is an online boutique based in Vancouver, British Columbia, Canada. We’re responsible for the personal information we collect, and we follow Canada’s federal privacy law (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).
Questions about privacy? Email our privacy contact at [email protected].
Our shop is for adults 18+ only. We don’t knowingly collect information from anyone under 18.
02
What we collect
- When you order: your name, email, phone number, billing and shipping address, what you bought, and order notes.
- Payment details: card and pay-later details go straight to our payment processors (see section 5). We never see or store your full card number.
- If you create an account: your login details, saved addresses and order history.
- When you email us or use our contact form: your name, email and message.
- If you join our newsletter: your email address and your sign-up choice.
- Automatically, when you browse: your IP address, device and browser type, the pages you visit, what’s in your cart, your currency choice (CAD/USD), and cookie identifiers.
03
Why we collect it
- To process, ship and support your orders, including returns, exchanges and defects.
- To answer your questions.
- To keep your cart, account and currency choice working.
- To prevent fraud and spam (for example, reCAPTCHA on forms) and to keep the site secure.
- To send order and shipping emails, plus a friendly nudge if you leave something in your cart (we know, life happens).
- With your consent, to send our newsletter with deals and new arrivals.
- To meet legal, tax and accounting obligations.
We only use your information for these purposes, or for a new purpose you agree to. We do not sell or rent your personal information. Ever.
04
Your consent and choices
- Marketing emails are opt-in. You can unsubscribe at any time with the link in every email, or by emailing [email protected].
- Order emails (receipts, shipping updates) are part of buying from us, so they’ll still arrive after you unsubscribe from marketing.
- Cookies: essential cookies keep your cart, checkout and currency choice working, so they’re always on. Non-essential cookies (email-marketing tracking and embedded widgets) only run if you say yes. When you first visit, our cookie consent banner (powered by CookieYes) lets you accept or decline them, and you can change your choice any time with the cookie button in the bottom-left corner of the page. You can also block or delete cookies in your browser settings, though the cart and checkout won’t work without the essential ones.
05
Who helps us (service providers)
We share only what each provider needs to do its job, and they must protect it:
- Stripe: processes all our payments: credit and debit cards, Apple Pay, Google Pay, Link (Stripe’s saved-checkout option) and Klarna and Affirm (buy now, pay later). If you pick Klarna or Affirm, that company may run its own credit check under its own privacy policy, and Apple or Google handle their wallets under theirs.
- WooCommerce (on our own website): runs our store, cart, accounts and orders.
- Brevo: sends our order, cart-reminder and newsletter emails. If you accept non-essential cookies, it also links site activity to your email to personalise those emails.
- Google reCAPTCHA: protects our forms from spam bots.
- Content delivery and security service: helps our site load quickly and protects it from attacks. It processes your IP address and technical data as your visit passes through it, and it may cache public pages on servers around the world.
- Elfsight: powers an embedded content widget on our site, which loads from Elfsight’s servers.
- Shipping partners (Canada Post and FedEx) receive your name, shipping address and phone or email to deliver your parcel.
- Suppliers and fulfilment partners: some orders ship directly from our trusted Canadian supplier and distributor, who receives only the details needed to pack and send your parcel (discreetly, of course).
- Our web host: our website is hosted by Chewie Media, a Canadian website company, which stores the website and order data for us.
- Social links and share buttons: if you click Facebook, Instagram, Pinterest or another share button, that platform’s own privacy policy applies. We don’t use the Meta (Facebook) Pixel or Google Analytics, so no ad-network tracking follows you around after your visit.
We may also disclose information if the law requires it, or to protect our rights or prevent fraud.
06
Storage outside Canada
Some of your information (for example payments handled by Stripe, Klarna and Affirm, and emails sent through Brevo) may be stored or processed outside Canada, including in the United States, and may be subject to the laws of those countries. We choose reputable providers with strong security commitments, and they may only use your information to provide their services to us.
07
How long we keep it
- Orders and invoices: 6 years, to meet Canadian tax and accounting rules.
- Accounts: until you ask us to delete your account. Order records stay for the period above.
- Newsletter: until you unsubscribe. After that we keep a record of the opt-out so we don’t email you again.
- Emails with us: as long as needed to help you, then deleted.
- Cart and session cookies: generally until you close your browser, or up to a few days. We also remember your cookie banner choice so we don’t ask on every visit.
08
How we protect it
Our whole site runs on HTTPS encryption. Payments are handled by PCI-compliant processors, so your card number never touches our servers. Access to order information is limited to the people who need it. If a privacy breach creates a real risk of significant harm, we’ll notify you and the regulators as required by law.
Discreet by default: our billing and packaging are discreet, so nobody needs to know what’s inside but you.
09
Your rights: access, correction, deletion
You can ask to see the personal information we hold about you, to correct it, or to delete it (except what we must keep for legal, tax or security reasons). You can also withdraw consent to marketing at any time. Email [email protected] and we’ll reply within 30 days, as Canadian law requires. We may ask you to verify your identity first.
Not happy with our answer? You can contact the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca) or the Office of the Privacy Commissioner of Canada (priv.gc.ca).
10
Changes to this policy
We’ll update this page when our practices change, and the “Last updated” date at the top will tell you when.
Privacy questions
Questions? We're discreet.
Monday – Friday, 8:30am – 5:00pm PT.